Collection Shop Policies

Payment

- All major credit and debit cards are accepted via PayPal.

- All payments are in SGD. The price you pay in your currency will be automatically converted.

 

Returns & Exchanges

- We only allow for one exchange for every purchase and do not do refunds. 

1. Only when item sent is wrong OR

2. When item received is damaged.

- Exchanges are acceptable within 14 days from the date of receipt of item as long as the item is still in sellable condition (not worn).

- We do not do exchanges for items that are worn (even once).

- We do not do exchanges for ear studs due to hygiene purposes.

- To exchange an item, email info@staleandco.com with your name, the items you purchase and date of purchase and we will reply with the relavant instructions within 7 working days.

- All shipping costs for return of items are to be borne by the customer.

- Shipping of the exchanged item will be borne by Stale & Co.

- If the exchanged item is of a lesser value, Stale & Co will not refund the balance.

- If the exchanged item is of a higher value, payment has to be made by the customer before the exchanged product will be shipped.

- We reserve the right to amend the above clauses without prior notice.

 

Domestic Shipping (Singapore)

- All Singapore orders enjoy free shipping domestically. 

- All purchases will be shipped via registered mail by Singpost.

- Registered mail comes with a tracking number and will require a receiving signature. Tracking number will be emailed to you once item is shipped.

- For urgent orders of delivery by courier, it can be arranged at a flat rate cost of SGD6.00. We will contact you via email for arrangement of courier delivery.

- Item pickup can be arranged, please leave a note at checkout and we will follow up with you on more details.

 

International Shipping

- All International orders enjoy a flat-rate SGD$5.00 for ordinary registered airmail international shipping. 

- Registered mail comes with a tracking number and will require a receiving signature. Tracking number will be emailed to you once item is shipped.

- For estimated delivery times, please refer to the following link: CLICK.

- FREE international shipping for orders above SGD$150.00.

 

Delivery and Packing

- For standard shipping, our weekly mail runs are on Thursday. Once your item has been posted out, you will receive a confirmation email containing the postage tracking number.