Frequently Asked Questions

RTW

How long will it take for me to receive my order?


It will take approximately 2-3 weeks from the time of order for you to receive it in your mailbox as every piece is made to order so you can be sure that your ordered piece is specially made for you.




Can i view samples before purchasing?


Unfortunately, we do not hold ready stocks for viewing. However, you can visit our partner retailer to check out our line of products.




The size i ordered doesn't fit me too well, can i exchange for a different size?


As each piece is made to order, we are not able to do size exchanges. Hence, we highly recommend you check our sizing guide or purchase a ring sizer from us to determine your most accurate size. Should you have any further questions about the sizes, feel free to reach out to us and we'll advise you from there.




How do i care for my metal pieces?


As we only use solid metals without any sort of plating, the care for your pieces are relatively simple. Just use a standard polishing cloth to wipe down the piece at the end of the day to remove any sweat or grease.




How do you ship your items?


We ship all orders through tracked postage - once your order is posted out, you will receive a tracking number to track the status of your order.





Weddings & Commissions

I want to purchase wedding bands off your webstore; how can i make sure what size to order it in?


You can purchase a ring sizer from our webstore to measure your ring size at the comfort of your own home. As we'll need to make size compensations depending on the ring design, do email us once you have measured your ring size before purchasing so we can advise the most accurate size to purchase.




My ring doesn't fit well after purchasing, can i do a resize?


Yes. For all wedding and commission orders, you are entitled to a one time free resizing after service. Simply reach out to us and we'll arrange the resize for you.




What is the waiting time for commissioning pieces with Stale & Co?


On average, the waiting time is between 3-6 months as we limit the number of projects we work every month so to maintain the highest quality and attention to each project.




I have an idea for my engagement ring/wedding band, can it be executed?


Do make an appointment with us and share your idea so we can advise if it is possible to be crafted through the traditional metalsmith method.




I saw this design somewhere and i really like it, can Stale & Co make it?


Unfortunately, we are not able to copy designs of other brands. As much as possible, we want to collaborate with our clients to marry our distinct style with your vision - so do make an appointment with us to discuss your ideas.




I am not based in Singapore, can i still engage your services for my wedding needs?


Yes definately. We have had clients from all over the world and we do our best to provide you with all the information you need virtually to make the process as smooth as possible for you.




Where do you source your gemstones from and can i see the gemstones before purchasing?


We source gemstones from all over the globe from our network of trusted suppliers whom we have worked with for many years. Unfortunately, because most of these gemstones are handcut and one-of-a-kind, we are only able to get it into Singapore after confirmation of your project. During your second consultation, we will provide you with as many photos/videos and information of the gemstones for you to make an information decision.