Our Policy

We only allow for one exchange for every purchase and do not do refunds. 

1. Only when item sent is wrong OR

2. When item received is damaged.

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Exchanges are acceptable within 14 days from the date of receipt of item as long as the item is still in sellable condition (not worn).

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To exchange an item, email info@staleandco.com with your name and your order number, and we will reply with the relavant instructions within 7 working days.

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All shipping costs for return of items are to be borne by the customer.

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Shipping out of the exchanged item will be borne by Stale & Co.

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If the exchanged item is of a lesser value, Stale & Co will not refund the balance.

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If the exchanged item is of a higher value, payment has to be made by the customer before the exchanged product will be shipped.

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We reserve the right to amend the above clauses without prior notice.